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I Officially Hate EB Games + Staff! - Locked

 
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jotendo
Kudos: 18,251
Mates: 329
Okay this afternoon I walked into EBgames with a whole bag of Wii Games (about 7games) in one hand, and a K-Mart Catologue in the other hand, to trade-in or return a recently bought game to buy the Wii Zapper and some Wii points. I had quite a few plans to get them whether it was price matching, returning games, or trading in games.
The game I was going to return was Mario and Sonic at the Olympics, because I'd pretty much finished it and it was only a good multiplayer game now. When I bought it 9 days ago they said I could take it back anytime before January 24th, they have this deal every year and I'm sure most of you know about it.
Okay so after waiting 20mins in the line I finally worked my way to the front of the line.
I tell the guy I want to price match the Wii Zapper to $44 and would like the 2000 Wii Points Card.
He spots the bag full of games I'm holding and tells me you have to be 18 now to trade in games.. thats one plan crossed out on my list.
Thankfully I still had the Mario and Sonic at the Olympics game to return. He checks the receipt and tells me that its 2 days over the 9 day return, I quickly reply with the Holiday Return Deal stating I can take it back anytime until Jan 24th.
He goes "Sorry, but you said it wasn't a Christmas present. So you can't return it"
Me "Well the staff member I bought it off told me that I could take it back anytime before January 24th. So maybe you all should tell us the facts before trying to rip us off"
Barbie as the Island Princess
jotendo
Kudos: 18,251
Mates: 329
He's face pretty much went like this ->
and he picked up the game and open it and pulled out the disk.
As he picked it up to look at the bottom of it, he swiped his thumb over it which left a smudge.He shows me the bottom of it and says that there is some minor marking on the disk, which was clearly the mark he did with his fingers and thumb.
I go, no thats the marks from your fingers (wtf)
Sorry but I can't let you return it, its got marks on it.
Me: No u did that, look I'll wipe it off.
Him: Sorry, I can't help you. Next Please
Me: Are you friggen serious, u did that. look i just wiped it off!
Him: Sorry, Goodbye.
I walk away swearing, and calling him a W#nker.
G0d damn i hate that guy.. and now EB.

Anyone else hate EB?
C'mon, share some hate stories..
Barbie as the Island Princess
goat
Kudos: 100
Mates: 10
eb sucks worst store ever lol
Version2
Kudos: 7,603
Mates: 135
Still hate GAME, they're charging $100 for the Zapper and Link's Crossbow Training! Rip off! I've never had a problem with EB, bar the fact none of them know anything about games. I asked them once if I could pre order Super Smash Bros Brawl, the guy said "What's that?". this was not long after there was heaps of hype about it. Also, they didn't have Crossbow Training in their database until it was released. There's more but it's too long for this.
Super Smash Bros. Brawl
hamzie
Kudos: 13,819
Mates: 367
wow that was very entertaining but i love eb games .. not as much as MR Hi-FI though
Mario Kart Wii
Diabollus
Kudos: 4,577
Mates: 24
Go back, speak to the manager.
phatbass82
Kudos: 14,452
Mates: 371
SCREW THAT!

Please state where that EB Games shop is, in big bold writing. Tell the WORLD, to avoid that joint!

EB Games can be a bit of a joke. Teach them a lesson, use my weekly Catalogue sales and price match at EB Games.

The guys at EB Games in Robina on the Gold Coast are good. Still my favourite place to go...they have the best service...and they respect me as a good customer for giving them so much money!
Wii Music
Kolpol
Kudos: 11,437
Mates: 585
I went to eb and walked out and went to JB and bought a wiimote $10 cheaper.
jotendo
Kudos: 18,251
Mates: 329

phatbass82 said: SCREW THAT!

Please state where that EB Games shop is, in big bold writing. Tell the WORLD, to avoid that joint!

EB Games can be a bit of a joke. Teach them a lesson, use my weekly Catalogue sales and price match at EB Games.

The guys at EB Games in Robina on the Gold Coast are good. Still my favourite place to go...they have the best service...and they respect me as a good customer for giving them so much money!



Well I have always liked EBgames too, but today was just a nightmare.
That guy that served me was the biggest jerk ever, I'm seriously planning a revenge.
I hate that guy.. so so much.
Barbie as the Island Princess
Speedoponi
Kudos: 565
Mates: 16
go back and shove the trade practices Act up his arse.....tell him that if his working there he should be familar with the Trade Practices Act which states that all conditions must be brought to the attention of the customer prior to making the purchase .....which means that he must tell u prior to making the purcahse that u cannot return the game if it has marks on it....they cannot just have those conditions printed on the back of the reciept or printed on signs, they must specifically bring it to your attention such as telling you face to face or showing you speciafically the sign before making the purchase....and if they only tell u after u've made the purchase tell them that those conditions don't appply cause they didn't tell you before you made the purchase ....thats the terms of a contract as under the contracts review act 1980 (NSW).
tell him that if he doesn't give u back a refund that he could be fined up to $250,000 ....at this point he will begin to s**t himself and call his manager....so speak nicely to the manager and explain the situation.....if his the same then shove the trade practices act up his arse too.....then tell them that you will report it to the department of fair trading ....if u do it right, u will get ur refund, it always works for me since 99% of retailers don't state their terms and conditions to each and every single customer before they make the purcahse
Speedoponi
Kudos: 565
Mates: 16
Ahhhhh you gotta love the Section 52 of the Trade Practices Act....consumer rights and protection
speedfreek
Kudos: 762
Mates: 22
I

jotendo said:
Anyone else hate EB?

C'mon, share some hate stories..



It's really more of a case of being lucky with the staff as the one were i live are generally pretty good, infact i got along well with the manager (who has left (again T-T) due to some theft i believe and whatnot) though overall the staff is pretty friendly, i go in there often enough though (the original manager, we're pretty much on a first name basis lol!)

Some people just are jaded salespeople who feel like being asses, it just happens to be the majority end up in small EB stores :|
dermy
Kudos: 22,005
Mates: 168
You have to be eighteen now?
I traded in a couple of games a few months ago, when I was 17, and they let me.
Oh, well, pretty crappy staff member, there.
Mario Kart Wii
Seboxara
Kudos: 101
Mates: 8
Ya, I had similar problem and I haven't been in EBgames for like 2 months. But I never had the 18 years old rule (I'm 16) thrown at me, just crappy customer service.
Tragedies
Kudos: 963
Mates: 40
Yeah EB Games seem to be very annoying and seem to care about the money only. I know there are a few nice people who work at EB, but most seem to be idiots ( no offense to anyone here who works there.)

Sorry man on the deal plan =(
Mario Kart Wii
speedfreek
Kudos: 762
Mates: 22
you have to be 18 to trade in for store credit, if you're trading towards games (as far as their trade-in "deals" go) i don't think it matters
ZOIDBERG
Kudos: 4,154
Mates: 164
I have hated the staff there for ages, they all dont know anything. Plus Why The hell would you buy a pre-owned game for more $$ then you can buy at brand new one from some where else!!
Mario Kart Wii
dermy
Kudos: 22,005
Mates: 168

speedfreek said: you have to be 18 to trade in for store credit, if you're trading towards games (as far as their trade-in "deals" go) i don't think it matters


Ahh, I see.
Mario Kart Wii
BillyARock
Kudos: 571
Mates: 35

jotendo said: As he picked it up to look at the bottom of it, he swiped his thumb over it which left a smudge.He shows me the bottom of it and says that there is some minor marking on the disk, which was clearly the mark he did with his fingers and thumb.

I go, no thats the marks from your fingers (wtf)

Sorry but I can't let you return it, its got marks on it.

Me: No u did that, look I'll wipe it off.

Him: Sorry, I can't help you. Next Please

Me: Are you friggen serious, u did that. look i just wiped it off!

Him: Sorry, Goodbye.

I walk away swearing, and calling him a W#nker.

G0d damn i hate that guy.. and now EB.

Anyone else hate EB?

C'mon, share some hate stories..




That guy is a legend! If you were being a pushy little s#!t to me I would do the same thing.
=ShReK=
Kudos: 3,391
Mates: 457
haha lol i thought it's always been the 18+ thing for trade ins i havnt been able to do it without my mum or dad there since i started shopping there
Super Mario Galaxy
jotendo
Kudos: 18,251
Mates: 329

speedfreek said: you have to be 18 to trade in for store credit, if you're trading towards games (as far as their trade-in "deals" go) i don't think it matters



Nope,
you have to be 18 for anything there now.
Barbie as the Island Princess
dermy
Kudos: 22,005
Mates: 168

BillyARock said:

That guy is a legend! If you were being a pushy little s#!t to me I would do the same thing.


I see. That's why you're unemployed?
What exactly makes him a legend by staging the worst con in history? Sure, it may convince a dull four year old clot who still falls for the old "gotcha nose" trick, but clearly he is a terrible liar.
Mario Kart Wii
dcel8
Kudos: 1,496
Mates: 56
yeah eb games pisses me off to, i cant believe that they sell most of there second hand games for almost the same price as new games
jotendo
Kudos: 18,251
Mates: 329

BillyARock said:

That guy is a legend! If you were being a pushy little s#!t to me I would do the same thing.



obviously your an idiot.
Barbie as the Island Princess
barcafc
Kudos: 1,641
Mates: 68
Bring it up with the manager. Lol, i wonder what everyone else in the line was like when you swore.
 
 
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