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Kudos: 1,722

Mates: 51

Why you should never buy a game from EB.

Yesterday, I go into EB Games and buy Mario and Sonic at the Olympics. I touched it about once to stick it in the Wii and played for about 1 hour. I find out Mario and Sonic at the Olympics is not a game I like, so I stick it back in the case and decide to return it. Today, I go up to EB Games and ask if I can return it and pre-order Super Mario Galaxy. Before I can say anymore the lady at the counter has checked over the game and she says to me "I am sorry, there is a scratch on the disk" (Which I still can't see) "You cannot return this game, you could if you had a game guarantee." (Same lady served me yesterday, and she didn't offer! I totally forgot about it.)

I walk out of EB Games stuck with a game I don't want, and a fond thought stuck in my mind...

...Never buy anything from EB Games again.

24/11/2007

The Legend of Zelda: Twilight Princess

Wollongong, NSW

Kudos: 10,429

Mates: 185

Azza123 says:

Well... take it to a different person, it's that simple.

24/11/2007

The Legend of Zelda: Twilight Princess

''Blades Will Bleed''

Kudos: 5,884

Mates: 367

MugaHay says:

You could try taking it to a Blockbuster, getting them to shave it and then try to return it again when she isn't there. Or even just try taking it back when she isn't there and get another employee.

24/11/2007

Resident Evil 4

Canberra

Kudos: 13,644

Mates: 489

ICC_06 says:

Juat try again chances are a different employee will let you exchange it

24/11/2007

The Conduit

ten four to that!

Kudos: 91

Mates: 0

donks says:

EB Game's is a terrible game store anyway, the people that work at my local store don't know anything about game's except for the price and trade-in value which they still give you $25-$30 if you hand in a game that you bought the day before. Like I did with Metroid Prime Hunter's.

24/11/2007

Wollongnog

Kudos: 2,130

Mates: 106

Saul says:

If you honestly can't see a scratch, you can't see any marks of interest on the disc to which they can say no, then f***ing shove it on the counter and say give me my damn money, ask for the Manager, talk to the Area manager, ESCALATE!

24/11/2007

Victoria, Melbourne, Frankston

Kudos: 1,722

Mates: 51

sean79 says:

I can't be bothered... I never want to step foot inside another EB again.

Anyone want to buy Mario and Sonic at the Olympic Games?
$80.00 including postage.

24/11/2007

The Legend of Zelda: Twilight Princess

Wollongong, NSW

Kudos: 7,401

Mates: 102

dermy says:

sean79 said: I can't be bothered... I never want to step foot inside another EB again.

Anyone want to buy Mario and Sonic at the Olympic Games?

$80.00 including postage.

You can't be bothered...?
Well, stop whining.

24/11/2007

Mario Kart Wii

Melbourne, Victoria

Kudos: 1,722

Mates: 51

sean79 says:

Whose whining?

This thread is just a warning to everyone.

24/11/2007

The Legend of Zelda: Twilight Princess

Wollongong, NSW

Kudos: 12,454

Mates: 452

leeman34 says:

sean79 said: I can't be bothered... I never want to step foot inside another EB again.

Anyone want to buy Mario and Sonic at the Olympic Games?

$80.00 including postage.

no thanks not with a scratch on it.
ive heard of heaps of people returning stuff to them without question.

24/11/2007

Soul Calibur Legends

I am banned for good reason. All hail Guyver

Kudos: 13,644

Mates: 489

ICC_06 says:

If there is any light scratches on it just say they were there when you bought it EB have a habbit of not looking after discs that well

24/11/2007

The Conduit

ten four to that!

Kudos: 5,570

Mates: 150

dsreaper says:

EB Games drive me nuts, they are the "Corporate Wannabees" of the game industry...seriously what gaming store forces its employees to wear ties, gamers are the most casual laid back people we don't care what you look like!!!

I avoid that store like the plague, I go to JB or someone instead.
I don't recall ever seeing them cheaper than JB why pay full price at EB??

24/11/2007

Super Mario World

Gold Coast, Queensland

Kudos: 265

Mates: 8

matt2233 says:

i hate EB too, i cant wait for a gamestop or one of those other american game retailers to set up shop in uatsralia, when i was over there i went there with my cousin, there fantastic. apparantly NSW is getting a couple of walmarts, yay

24/11/2007

Woronora Hts, Sydney

Kudos: 170

Mates: 10

Chrono_X says:

Im lucky my local EB actually has gamers there. They'll actually discuss games with you. They actually know whats going on, and when i return stuff or price match there no probs!

Other EB's my gosh! Full of retail noobs! I feel sorry for parents that go in there "you should really buy this game for your kid its great, you should also get the game guide so your kid doesnt get lost while playing"

This is also why I usually hire some games before hand. Or read some reviews

But if you cant see a scratch and they say it does that is really dumb! They really should take it back under there 7 day policy.

24/11/2007

melbourne, Victoria

Kudos: 8,687

Mates: 53

Harlster says:

It would of been a load cheaper to buy it from JB! EB games is a rip, why did you go there?

24/11/2007

Super Smash Bros. Brawl

Melbourne [city of stuff, wooo!]

Kudos: 5,570

Mates: 150

dsreaper says:

Harlster said: It would of been a load cheaper to buy it from JB! EB games is a rip, why did you go there?

Why does anyone still go there??
Everyone goes "oh I got them to price match" so what...buy it from the place that was cheaper to start with!!!

24/11/2007

Super Mario World

Gold Coast, Queensland

Kudos: 537

Mates: 23

roko says:

i know this has nothing to do with wii's or wii games but i went to EB once i was buying an xbox 360 controller i got a wired one went to the counter and the guy told me "hey you do know that wired controllers ruin your 360 right?" i said no and he told me to get a no wires one in my head i thought what an idiot so i bought the wired one

24/11/2007

Metroid Prime 3: Corruption

in the toilet

Kudos: 5,884

Mates: 367

MugaHay says:

I couldn't go back to a wired controller. Too many times I use my 360 to watch movies/tv shows that I've downloaded and sit back on my bed watching and flicking through shows. It's also handy I have found to have it next to you on the bed so if you fall asleep and wake up then you can just use the button on the controller to turn it off.

You can make a wireless controller wired anyway if you really want, just get a USB charger.

24/11/2007

Resident Evil 4

Canberra

Kudos: 10,429

Mates: 185

Azza123 says:

dsreaper said:

Why does anyone still go there??

Everyone goes "oh I got them to price match" so what...buy it from the place that was cheaper to start with!!!

Mabye, because you can get a Game Guarantee, which means, as soon as it is scratched and doesn't work, you can take it back and get a brand new one. Game Guarantee only costs $4.95 and most shops don't let you take the game back if you don't like it, Eb Games have a 7 day trial.

24/11/2007

The Legend of Zelda: Twilight Princess

''Blades Will Bleed''

Kudos: 5,214

Mates: 75

Foetoid says:

Chrono_X said: Im lucky my local EB actually has gamers there. They'll actually discuss games with you. They actually know whats going on, and when i return stuff or price match there no probs!
Other EB's my gosh! Full of retail noobs! I feel sorry for parents that go in there "you should really buy this game for your kid its great, you should also get the game guide so your kid doesnt get lost while playing"
This is also why I usually hire some games before hand. Or read some reviews But if you cant see a scratch and they say it does that is really dumb! They really should take it back under there 7 day policy.

My EB games is awesome! They do everything right, have great customer service, and when my 360 went RRoD, i walked in and they replaced it on the spot no worries. I hear horror stories about EB all the time, but the one where i am is fantastic and i always shop there.

24/11/2007

Sunshine Coast

Kudos: 1,474

Mates: 76

Rainbow7 says:

sean79 said: Why you should never buy a game from EB.... etc. etc.

Look, man, obviously you came across a staff member who was an idiot. - It's happened to me, too, but I just spoke to the store manager and the issue was resolved.
As with any chain of stores, some will have good staff, others, not so good. - The two EB's closest to me have excellent managers who will helpwith any problems you might have. I love EB Games, I never buy anywhere else. (Except for rare stuff off eBay.)
Don't tar them all with the same brush.

24/11/2007

Bubble Bobble

Without ME, it's just "AWESO"...

Kudos: 2,358

Mates: 116

mereshell says:

i would have argued....until i got my way.

24/11/2007

melbourne, victoria

Kudos: 290

Mates: 16

Pandii says:

Cant say I could fault our EB store, have taken games back within 7 days NP, have taken back things that have stopped working, again NP.
The guys are great they know what they are talking about, they are friendly, let us try games before we buy them, give great discounts, If a game is cheaper else where they will match it then drop another $5 off it
Game warranties are only $3
Couldnt fault our store at all

maybe your store just sucks

24/11/2007

Warrnambool, Victoria

Kudos: 1,223

Mates: 25

wheaty123 says:

lol i gave a eb person a empty case once and got $25 for it

24/11/2007

Guitar Hero III

the arse end of the universe (Tassie and Lovin It)

Kudos: 2,281

Mates: 40

iaculch says:

Never had any problems. RETURN IT TO ANOTHER PERSON!!!!!!!!!

never say EB is a rip off because they have price match!

24/11/2007

Super Smash Bros. Brawl

Sydney, Enfield

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renagadez: Off to bed little kids! Night! =]

jakliu100: anyway closing ceremony of the olympics was awesome and i saw some fireworks from my house in beijing! going to sleep now..

Tomcat: Finally done fighting with my Wii and router to connect online. been forced offline for at least a month, was about to format when I finally got the bulls**t sorted.

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