grease_tm says:

My Wii blew up at the end of march so I had it for about 4 months, anyway I called nintendo they said they would look at it and it would probably take a month or longer and that depending on the fault it may not be covered by warranty, I dispatched it with a legal letter and nintendo had a brand new console to me in 2 weeks
God bless the fair trading practices act and the fact that nintendo **** themselves when they hear the word; lawyer

05/29/2007 Brisbane, Queensland

phatbass82 says:

Did you get your Wii points back as well? Or any points for the VC games you bought.

Gee...that must have been some legal letter to get Nintendo shaking.

05/29/2007 Gold Coast, Queensland, Australia, Earth

Allygator says:

That's great! I would freak if that happened to me. I will be sure to keep the secret weapon of the word 'lawyer' handy.

05/29/2007 Brisbane

TheBeanBag says:

For me Nintendo have always been good when it comes to customer service, compared to Sony, Microsoft and the worst one EVER... BLIZZARD !!!! URRGGG. <--- Ex World Of Warcraft player here... and there customer service..... shocking.

05/29/2007 Ipswich, Queensland

phatbass82 says:

I've been lucky (touch wood), i have never had a single problem with Nintendo. Microsoft i've had problems with: original xbox stopped reading games 2 days after i bought it, Target replaced it straight away. Then the usual 360 problem which no doubt everyone will experience at least once.

05/29/2007 Gold Coast, Queensland, Australia, Earth

TheBeanBag says:

phatbass82 said: Then the usual 360 problem which no doubt everyone will experience at least once.

05/29/2007 Ipswich, Queensland

mywiisites says:

my wii froze and i took it into their office rather than send it they took it out the back and came back with a new one in five minutes they also transferd my shop account so i didnt lose any points or vc games so i beleive nintendos return policy is great, store returns are shabby because they cant do your wiishop details they just give you a new console

05/29/2007 geelong

phatbass82 says:

mywiisites said: my wii froze and i took it into their office rather than send it they took it out the back and came back with a new one in five minutes they also transferd my shop account so i didnt lose any points or vc games so i beleive nintendos return policy is great, store returns are shabby because they cant do your wiishop details they just give you a new console

05/29/2007 Gold Coast, Queensland, Australia, Earth

dermy says:

TheBeanBag said: For me Nintendo have always been good when it comes to customer service, compared to Sony, Microsoft and the worst one EVER... BLIZZARD !!!! URRGGG. <--- Ex World Of Warcraft player here... and there customer service..... shocking.

05/29/2007 Victoria, AUS

grease_tm says:

I got all vc games back along with my points, i bought the console from eb and there a bunch of fwits, they wont send off your console or replace it unless you bought there warranty which was exactly the same as the one nintendo gave you, the only nintendo repairs is in vic

05/29/2007 Brisbane, Queensland

jac33au says:

Id love to see a copy of that letter online somewhere just incase i have the need for something like that.

05/29/2007 Hervey Bay, Queensland

nbo says:

i sent my nokia n91 off today to nokia koz it was still under warnty now i got a crap lg phone till i git it back

05/29/2007 I am a walking Screaming hell A thing of torture to behold This vivisection Splits my soul A thing of torture to behold

mywiisites says:

phatbass82 said:

Did you go to the Nintendo Of Australia office? I would love to go there, just to see what's up.

tes i did its not much just a factory warehouse with an office and a tiny little customer service shop they dont even sell games or consoles

05/29/2007 geelong

bold should be off

05/29/2007 I am a walking Screaming hell A thing of torture to behold This vivisection Splits my soul A thing of torture to behold

ice2kt says:

mywiisites said: my wii froze and i took it into their office rather than send it they took it out the back and came back with a new one in five minutes they also transferd my shop account so i didnt lose any points or vc games so i beleive nintendos return policy is great, store returns are shabby because they cant do your wiishop details they just give you a new console

05/30/2007 Melbourne

mywiisites says:

HEAD OFFICE ADDRESS
804 Stud Road
SCORESBY VIC 3179
MAILING ADDRESS
PO BOX 804
FERNTREE GULLY VIC 3156
NINTENDO CUSTOMER SERVICE
(03) 9730 9822 MONDAY TO FRIDAY 9:00AM TO 5:00PM (EST)
SERVICE CENTRE AND SPARE PARTS
Original Nintendo Parts & Accessories can be purchased by contacting Nintendo Customer Service, or alternatively, visiting our parts & service centre, between the operating hours of 09:30am till 2:30pm, Monday to Friday.

05/30/2007 geelong

cmpa1970 says:

you went to vic? or are you a local?

05/30/2007 Sydney, NSW

ice2kt says:

Thanks
Hey it not too far from my house

05/31/2007 Melbourne

mywiisites says:

cmpa1970 said: you went to vic? or are you a local?

05/31/2007 geelong

cmpa1970 says:  

what the hell is nintendo doing in victoria anyway!?! surely Sydney's the better option! i'm jealous....

05/31/2007 Sydney, NSW

gokhan says:

Lol Sydney...

05/31/2007 Melbourne, Victoria