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Social \ Good/Bad Customer Service

Diabollus
Kudos: 4,571
Mates: 24
Due to how good the story is about the Mario 360 lady. How aobut all those who work or have worked in retail tell us any good or bad customer stories they have. This was we can all laugh at how stupid or entertaining customers can be.

I once had a customer who bought a pair of cord trousers. Within a week he had spilt motor oil all over them. He came back demanding that I replace them, which I didn't. He rang our H/O and complained. Result, store down one pair of trousers, one stupid customer.

Another time I had a woman wanting to replace her shoes that had broken. We never sold shoes.. EVER.... One stupid customer.

Not all customers are bad though.

Due to the nature of our merchandise, we get a lot of old people on our stores. Most of these are at that age were they just want to talk and talk and talk, most of the time resulting in me being bored. Sometimes however you get some good stories.

I had a guy once that was in WW2. His plane got shot down by the Japanese on an island somewhere and he and his mates spent a heap of time on the run from them. It was quite fascinating.

I also once had a customer that would always buy us a bottle of wine each at Christmas. Happy days to all.

Well, thats a selection of my good and bad experiences over the years. There are plenty more.

Let's hear some beauties from some others.
23/01/2007
Kirbstar
Kudos: 755
Mates: 32
this isnt much of a story but my parents own a small magnet shop, my mum would always answer the phone "hello, Aussie Magnets" then the customer would say"hello, uhhh is this a magnet shop?" .

unfortunately they still ring up and say the same thing today
23/01/2007
Melbourne, Victoria
pirate
Kudos: 1,918
Mates: 58
I worked in a video shop when i was young. a customer lined up to ask how to get out of the shop..wtf in the drop box there was foam to stop videos being damaged when dropped ,one guy lined up and said i didnt want to drop them in there as its full of sand and it might get in the videos..i said its foam.anothe lady rang up and said one of your dvds out of the two i have is stuck in the dvd player can you tell me which one..i said its the one you dont have the disc for..my IQ droped
23/01/2007
Area 51
SaSuKe
Kudos: 827
Mates: 82
lol poor pirate
23/01/2007
Sydney, Australia
Kirbstar
Kudos: 755
Mates: 32
lol
23/01/2007
Melbourne, Victoria
Reynaldo7
Kudos: 1,286
Mates: 28
Lady asked for chicken when I worked at Steve Costi seafoods.
23/01/2007
Parramatta, NSW
method
Kudos: 42
Mates: 10
classic..

i used to work at a pizza shop - a classic "Whats on a ham and pineapple" youd be surprized how many people asked.

23/01/2007
Brisbane
pirate
Kudos: 1,918
Mates: 58
She ment chicken of the ocean...lol
23/01/2007
Area 51
SaSuKe
Kudos: 827
Mates: 82

pirate said: She ment chicken of the ocean...lol





dont get it ?
23/01/2007
Sydney, Australia
larz
Kudos: 1,477
Mates: 25

SaSuKe said:

pirate said: She ment chicken of the ocean...lol





dont get it ?



Tuna
23/01/2007
Paris
Diabollus
Kudos: 4,571
Mates: 24
Remember you can have some fun with these sort of people.

When I was younger, I worked in a bakery. I had a guy come in and said "um.. can I have um.. like a pie?"

To which I relied.

"How much like a pie would you like it? I can sell you this, it's exactly like a pie, in fact it is a pie."

Retail can be fun for the quick witted.
23/01/2007
Kirbstar
Kudos: 755
Mates: 32
man there are some stupid fools out ther
23/01/2007
Melbourne, Victoria
pirate
Kudos: 1,918
Mates: 58
what about how many gig on a 2 gig memory card..
23/01/2007
Area 51
Old_Wiizer
Kudos: 419
Mates: 40
Lol funny stuff
23/01/2007
Brisbane, Spring Hill
pirate
Kudos: 1,918
Mates: 58
One women asked me if she could leave the kids in my shop while she went shopping..i said no..she said why not this is a video shop isnt it..wtf
23/01/2007
Area 51
syndicate
Kudos: 674
Mates: 25
this isn't my own experience nor one of my friends. he was telling me that he read this article on internet.

So a man walks into his local eb store ready to purchase a game. he intentionally bought along all his silver church money. A 100 dollar game being bought in coins was very frustrating for the employee who would hafto count the change. After a frustrating few minutes counting the money it works out to be short by 6 dollars.

so the customer walks away. after leaving the store he later realizes that the other 6 dollars that was missing was in another bag in his pocket. he returned to the store to purchase the game and the salesman had to recount the entire amount. apparently after he counted the money and put it through he told the customer to take the game and get out.

23/01/2007
Melbourne, Victoria
Diabollus
Kudos: 4,571
Mates: 24
Thats, not a bad customer, frustrating yes but a store can never have too much change. I would have slapped the staff member if he worked for me.

Good story though syndicate.
23/01/2007
pirate
Kudos: 1,918
Mates: 58
I would have told him to got to bank and change it..himself
23/01/2007
Area 51
Diabollus
Kudos: 4,571
Mates: 24

pirate said: I would have told him to got to bank and change it..himself



Customers are entitled to pay however they want, providing it's legal tender. I do admit, it is annoying having had it happen myself (Not to that degree though)
23/01/2007
Reynaldo7
Kudos: 1,286
Mates: 28
Retail can be fun depending where you work.

The people I don't like are the impaitent ones.

When your flat out by yourselff serving with 10 people around the window and you are doing as good as you can and someone makes a snide remark about how your should be faster or something, being a retail worker you just ignore the first one but they do it again and again and there is two ways you handle it, have a go at them or my favourite once finished with the customer you are tending to start walking up to them then do a 180 and serve someone else, the look on their face is classic.
23/01/2007
Parramatta, NSW
mreddie
Kudos: 262
Mates: 31
once I went to an information booth and asked for the nearest information booth.............. nah.....only gaggin' !
23/01/2007
Melbourne
eaglesfan
Kudos: 21
Mates: 2
Great stories.
I work in a John Deere store, and a customer came in and said he needs a belt for his tractor. I said sure which tractor, and he goes it's a John Deere, aren't they all the same?
This is like going to a game store, asking for a nintendo game, but not knowing what your playing it on!
Aarrgh, get a brain people!
23/01/2007
Gnowangerup, W.A
pirate
Kudos: 1,918
Mates: 58

Diabollus said:

pirate said: I would have told him to got to bank and change it..himself



Customers are entitled to pay however they want, providing it's legal tender. I do admit, it is annoying having had it happen myself (Not to that degree though)



Im also entitled to say i dont want all that change..
23/01/2007
Area 51
kurac2
Kudos: 306
Mates: 5
i once payed for 10 bucks fuel with silver coins
the guy told me im lucky it was only 10 bucks otherwise he wouldnt have accepted it
i told him he is lucky that he is accepting it cos if he didnt i would have thrown the lot at him and walked out

its not like it was a whole bag of coins either it was only 10 bucks worth, enough to fill up the small ashtray in my car
but i spose there are smart arses everywhere you go
23/01/2007
dsreaper
Kudos: 5,587
Mates: 151

kurac2 said:the guy told me im lucky it was only 10 bucks otherwise he wouldnt have accepted it
i told him he is lucky that he is accepting it cos if he didnt i would have thrown the lot at him and walked out


That's funny, it happened to one of my mates and the guy did refuse to take it. So he put the 20c peices in his hand closed his fist and punched him in the face...hitting someone with a roll of coins hurts!

My favourite story was when I was at subway and this lady came in and after being told they don't have beetroot she said "what kind of aussie company doesn't have beetroot?" to which the guy replied...umm subway is American. She walked away looking like a total fool...we laughed, a great day was had by all.
23/01/2007
Super Mario World
Gold Coast, Queensland
 
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